We’re Experiencing High Demand

We are currently experiencing a significant increase in customer demand across our product range. While this is a positive reflection of strong market interest, it does mean some areas of our service are temporarily operating under higher-than-normal volumes.

We want to keep you informed and set clear expectations while we work through this period.

Backorders

Due to increased demand, some products may be placed on backorder. Our refining and manufacturing partners are operating 24/7 to replenish stock as quickly as possible.
At this stage, arrival dates for certain backordered items are to be confirmed (TBC) and may vary depending on production and logistics timelines.

Dispatch & Deliveries

As we work through a higher-than-usual order backlog, please allow approximately two weeks for dispatch of orders.
Our logistics and warehouse teams are working extended hours to process orders as efficiently as possible, and dispatch times will improve as volumes normalise.

Phone & Customer Support

We are currently experiencing higher-than-normal call volumes, which may result in longer wait times. To support our customers, we are actively increasing resourcing across our customer service team.

For the fastest assistance, we encourage customers to check our website for updates or use online contact options where possible.

Thank You for Your Patience

We sincerely appreciate your patience and understanding during this period of heightened demand. Our team is working hard across all areas of the business to maintain the service standards you expect from Ainslie Bullion.

We will continue to provide updates as conditions change and thank you for your ongoing support.